Frequently Asked Questions

How long will it take for me to recieve my order?

Usually, we process your orders within 2-5 business days and delivery takes 12-20 days for most orders within the U.S. However, shipping times also depend on what you purchased/where you live! Due to extremely high demand, the distance between countries, slow postal services, and shipping delays can take up to 7 business days to process your order and up to 2 months for your delivery to arrive. You can contact us or email info@coolkawaii.com for specific shipping times.

Will I receive all of the items in my order in one package?

We send our items out as fast as we can from multiple warehouses around the world, which is why you may receive multiple packages for the different items in your order! If certain items in your order are processed first, they will be shipped out before the rest. Don't worry, your other items are on their way! Please allow at least 10-15 business days (exluding holidays) for all items in your order to arrive.

Can I return or exchange my item(s)?

Please email coolkawaiishop@gmail.com to request any returns. We do not accept product exchanges.